Operations automation for a logistics team: quotes, dispatch and reporting running as one pipeline.
A growing logistics operator ran quoting, dispatch and reporting across spreadsheets and inboxes. Every order touched five people. The brief: map the real process, then automate the repetitive middle without disrupting the humans at either end.
Mapped the end-to-end workflow and measured where time actually went before automating anything.
Built an internal dashboard as the single source of truth for quotes, jobs and status.
Connected CRM, carrier APIs and invoicing through scripted pipelines with failure alerts.
Automated weekly reporting, so the numbers arrive before anyone asks for them.
Order handling went from five touches to two, quoting turnaround dropped from hours to minutes, and the team trusts the dashboard because every rule in it is documented and reviewable.